Thank you for shopping at Krumel. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.
Our Policy:
We offer returns and exchanges within 30 days of receiving your order. You can return your product for [Choose one or more: a refund to your original payment method, store credit, an exchange for a different product].
Conditions for Returns and Exchanges:
To be eligible for a return or exchange, please ensure that:
- The product was purchased within the last 30 days.
- The product is in its original condition, unworn or unused, with all original tags and packaging intact.
- You have the original receipt or proof of purchase.
How to Initiate a Return or Exchange:
- Contact Us: Please email us at shopkrumel@gmail.com or call us at [Your Phone Number] to inform us of your intention to return or exchange an item. Please provide your order number and the reason for the return or exchange.
- Return Instructions: We will provide you with specific instructions on how and where to send your return package.
- Packaging: Please securely package the item(s) you are returning in the original packaging, if possible, or in suitable protective packaging.
- Shipping: [Choose one of the following options and customize as needed]:
- Option 1 (Customer Pays Return Shipping): You will be responsible for paying the return shipping costs. Shipping costs are non-refundable.
- Option 2 (We Provide Return Shipping Label): We will provide you with a prepaid shipping label.
- Option 3 (Conditional Free Returns): For eligible returns due to our error or a defective product, we will provide a prepaid shipping label.
Refunds:
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.
· · Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
Exchanges:
If you requested an exchange, we will ship the replacement item(s) to you once we have received and processed the returned item. If the desired exchange item is out of stock, we will contact you to discuss alternative options or issue a refund.
Damaged or Defective Items:
If you receive a damaged or defective product, please contact us immediately upon receipt with photos of the damage or defect. We will arrange for a replacement or a full refund, including any shipping costs.
Questions:
If you have any questions about our refunds and returns policy, please don’t hesitate to contact us at shopkrumel@gmail.com